Disney’s Cast Connection Hours and Location

Cast Connection Map
2340 Recycle Way


COVID-19 Update:  September 9, 2020

Cast Connection has reopened after being closed for 6 months!

September 9, 2020: The line to get into Cast Connection parking lot!

September 9, 2020:  New hours for Cast Connection are 9:00am to 3:30pm. Cast Members are required to undergo a temperature screening to enter, and guests are not allowed at this time.

CMs can use their self admission and guests pass to make reservations at all the parks except DHS Tues-Thurs.!!


Disney’s Character WarehouseSeptember 5, 2020:  Disney’s Character Warehouse is still closed.

I called the Management Office today and they said it was still closed and they hadn’t gotten any updated information from Disney on when it might reopen.  All the cast members that work at the store are still on furlough.

Disney’s Character Warehouse

4951 International Dr, Orlando, FL 32819

(407) 354-0193

New official link for cast members to check on blockout dates at all Disney Parks: https://blockoutdates.disney.com/


cast connection hoursCast Connection’s address and phone number:

2340 Recycle Way

Lake Buena Vista, FL  32830

407-824-6369 (note: they rarely pick up the phone!!!!  Like NEVER!)

Don’t forget that there’s a Take an Additional 10% off coupon in your DCP Program Guide on page 79! 10% + 10% = 20% OFF!!!  🙂

It’s located off of Bear Island Rd. (turn right off of Western Way coming from Buena Vista Drive).

The Cast Connection building is located at the intersection of Western Way and Bear Island Road, near the massive Walt Disney World Tree Farm where a variety of plants, trees and shrubs are grown for use in the parks and resorts on property.  That is so cool to drive by!  Think of all the stuff Disney grows in there year-round!

Welcome to the new Cast Connection

Western Way can be accessed from Buena Vista Drive between the entrances of the Coronado Resort and Blizzard Beach.

Extended store hours

NOTE: You must be a Disney Cast Member, or a guest of one, to visit this little slice of shopping paradise.  You need a current Cast ID to check out.  Guests may pay for their purchases with their own funds, but they won’t get the 10% off additional CM discount.

Cast members can bring up to 6 (six) friends and family into Cast Connection and Property Control, but only cast members can go into the damages side of the building, which is now called ‘Mickeys Treasures’.

Cast Connection is a cast exclusive store that sells out-of-season or discontinued new merchandise, holiday merchandise, slightly damaged merchandise from the Parks (wrinkled/stained clothing), and some groceries (like what guests can buy at Fort Wilderness grocery store).

cast connection
Super good deals!!!! 🙂

We like to go there with CM friends at least once a year.

February finds:  Lots of Holiday and Marathon clothing and merchandise. Everything is at least 50-75% off listed price and you get an extra 10% CM discount at checkout.

Some recent store photos:

Lots of holiday merchandise. $3.99
We saw Rivers of Light for the 1st time and were very disappointed. $9.99
Holiday merch, $5.99
Holiday lanyards, $4.99
Frozen ornaments, $5.99
D&B purses, 1/2 price
Lots of toys, 75% off.
Tons of Disney Marathon merch and also leftover merch from the International Food & Wine Festival at Epcot.

Mickey’s Treasures: For current cast members only!!!

The stuff for sale in this room is strictly for Disney Fanatics! It’s all artwork and furniture from the resorts. We bought some spoons from the Grand Floridian, 25 cents each!
So much to look at…all priced to sell! Sofas, tables, chairs, lamps….
Monitors, $5.00

Property Control, now known as ‘Mickey’s Treasures’, shares the space and sells decommissioned company items (industrial equipment, furniture from resorts, TVs, etc.), broken merchandise, and unclaimed lost and found items. Everything is 75-90% off the original price.  No additional CM discount at checkout.

Cast members only allowed in here.
cast connection3 (2)
Loaded with merchandise! We did buy some Pandora beads, 1/2 price.

The Grocery Section:  Healthy Food Options

The groceries available were: white/wheat sandwich bread, pasta, gallons of milk, OJ, butter (lb), cheese blocks (lb), yogurt, bottled water, cereal, eggs, HUGE bags of lettuce and chopped broccoli, 20 lb. bags of rice, fresh fruit by the piece (bananas, apples, lemons, limes, oranges, pineapples), and fresh vegetables (potatoes, onions). Some sliced deli ham ($8).

Food price examples:
Gallon of Milk: $3.25
Orange Juice: $2.50
Dozen eggs: $1.05
Bottled water: $1.00
Loaf bread: $1.50
HUGE industrial size bag of romaine: $4.00/bag
Oranges, Lemons & Limes: 0.20-0.50/piece
Whole Pineapple: $2.50

Healthy food options
Supporting Disney’s Health Pursuits options program.

Gallons of milk, $3.25  a gallon for Whole, 2%, Skim Milk

Lots of OJ options, $1.00 – $2.50

Minute Maid Country Style Orange Juice, $2.50/0.5 gallon

Sliced cheese, $8/lb., dozen eggs, $1.05/dozen

Bags of chopped lettuce, $4.00

Wheat and White Wonder Bread, $1.50/loaf

Pasta, $1/box

Fruit: 20 cents/piece, all excellent quality.  Pineapple/$2

Bottled water $1.00


New tsums tsums, originally $5.99, now $2.99


Several people have asked us about the online auction for Property Control.  There are a lot of really good deals to be had!

Here’s the info:


You must be either a current Cast Member or a WDW Vendor.

All property control auctions are held continuously online now (they used to be held a few times a year on the Cast Connection backlot).

Good luck with your bidding! There are a lot of Disney treasures listed!






Disney’s Eyes & Ears Magazine

After more than 20 years in the Magic Kingdom Park area, Cast Connection and Property Control has found a new home off of Western Way behind Disney’s Coronado Springs Resort.

Cast Connection is a great, onsite destination where cast members can purchase surplus or discontinued merchandise that was previously available within Walt Disney World Resort locations, as well as groceries. Anything from furniture to tableware that has previously been used across property is available for purchase within Property Control. Offerings within the location change frequently, so cast members should make visiting the stores a reoccurring item on their to-do list.

Cast Connection offers select groceries. From milk and eggs to fruit and cheese, Cast Connection can be more than just your source for unique Disney merchandise.

Based on availability, Cast Connection often carries some of the best-selling products within our stores like Disney Tsum Tsum plushes, holiday offerings, Disney Animator’s dolls and more! (All merchandise is subject to change and supplies are limited.)

Property Control offers company assets that were often previously used in Guest areas. This is a great way for cast members to get some great deals while reducing the number of items sent to a landfill.  

Also, cast members can bring up to six family members or friends when visiting the location. (Some areas of the store, such as Mickey’s Treasures and Property Control, are limited to cast members only, and those with a Spouse/Domestic Partner Main Entrance Pass only.) The relocation brings lots of great benefits for shoppers, including additional retail space, a dedicated parking lot, extended hours and the two stores now being under one roof.

Plan your visit to the new store: Sunday – Wednesday, 9 a.m.-6:30 p.m. or Thursday – Saturday, 9 a.m.-7:30 p.m.

Biggest vinylmation I’ve ever seen!


We’ll be back! We’re on to the Vera Bradley Outlet Store next!!!

And, don’t forget about Disney’s Character Warehouse over at the Outlets! Really great deals there too and cast members get a discount.  Everyone is welcome!

Disney’s Character Warehouse in Orlando

You will need a basket! So many great deals!  Feb 2018.


Enhanced Health and Safety procedures:

health and safety
Disney Health and Safety notice

Disney World announces new health and safety rules.

The new Disney World COVID-19 health and safety protocols for guests include:

  • Reduced guest capacity in the parks through Fall 2020
  • Required face coverings for guests 2 years old and older
  • Temperature checks for all guests prior to entering the parks
  • Physical distancing throughout the parks
  • Increased cleaning and disinfecting, especially in high-traffic areas
  • Additional handwashing and hand sanitizer locations
  • Contactless payments at shops and restaurants


Health and safety guidelines for Disney cast members include:

  • Required face coverings and temperature checks
  • Adjusting work practices to promote physical distancing
  • Increased cleaning in work areas
  • Encouraged to stay home when ill

Everyone will be temperature screened before entering the parks.  No one allowed in with a temperature above 100.4 degrees.

Limited ride loads – now limited to about 12 guests instead of the usual 36.
Constant ride disinfecting.  It’s a Small World
splash mountain
Splash Mountain log being sanitized between guests.

Everyone over the age of 2 will be required to wear a mask at all times, except when eating.

face masks1
No eating or drinking while walking around. You must be seated.
New cast member role: Enforcing mask policy and social distancing.
hand washing
Free standing hand washing stations.

There are new hand washing and Purell stations deployed throughout the park.

Social distancing signs will be everywhere.

No firework shows, parades, or character meet and greets.

Mary Poppims
Mary Poppins practicing social distancing at her meet and greet place with a cheery hello and wave at guests.

Crowd capacity will be limited to 30% through the summer, ramping up to 50% this fall.

park capacity
Expected daily capacity for the coming months.

No park hopping between parks anymore!

Cinderella Castle
January 2020 vs. July 2020: A whole new look for the Cinderella Castle.
Cinderella Castle1
July 2020 look: We can’t wait to see it in 2021!
We are on the fence about this new look. We like the blue turrets and golden accents, but the pink is a little too pink.


cinderella castle

♪♫♪ A dream is a wish your heart makes, when you’re fast asleep…..♪♫♪♫♪♪♫♪

We’ve written two books about our time working – and playing – as Disney Cast Members at Walt Disney World in Orlando, Florida.

Both are available on Amazon.com in paperback and Kindle:  Two Girls and a Mouse Tale and Adventures in the Animal Kingdom.

Adventure Book Cover
Adventures in the Animal Kingdom
book Two Girls
Two Girls and a Mouse Tale

If you’d like to follow our daily Disney blog, here’s the link: https://collinsrace1.wordpress.com/

Have a magical day!


wishables Two girls
Our Kingdom of Cuties Wishables.  ❤


We collected these Theme Park Wishables at both Disney World and Disneyland earlier this year. $9.99 each.  The castles are open stock.

castle two girls MK
Magic Kingdom Wishable (this one is open stock).
epcot wishable
Epcot Wishable
Tree of Life Wishable
Tot wishable
Tower of Terror Wishable







110 replies to “Disney’s Cast Connection Hours and Location

  1. My oldest son is a CM at DAK, and went to property control, looking for any unclaimed lost and found cameras, He wants to buy himself one for Xmas, and was trying to be frugal. Lost and Found items are not at CC/PC anymore, apparently Disney does not sale unclaimed L&F items anymore, they donate them to charity. This information is current as of what he was told this morning. Just thought I would pass the info along.


      1. So it won’t matter if she’s not at the till with me? She tends to spend a long time in Property Control and I’ll probably be done by then! Thanks 😊


  2. Hi! Just wanted to point out that 10% and 10% discount is not the same as 20%

    10% of $100 is $10 which leaves you $90 the. 10% of $90 is $9 so a final bill would be $81

    On the other hand 20% of $100 is $20 for a final bill of $80.


  3. On Tuesday, July 30, 2019, 6:22:54 PM MDT, Alexandria D.> wrote:

    Hi! I am a lurker from your blog and also a DL CM. I was just wondering if DL CMs are allowed to shop at Cast Connection. Thanks.

    Sent from my iPhone

    Hello Alexandria,
    Yes, just show your blue company ID at the door if someone is there checking IDs.

    And show it at checkout for an additional 10% off. 🙂
    Have a magical day!


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