Disney College Program Interview Process: The Phone Interview

Welcome to Disneyland!

Welcome to Disneyland!

                                                      – OR –

Welcome to Disney World!

Welcome to Disney World!

Which will it be…Disneyland or Walt Disney World????

app

The application link for the Fall/Fall Advantage 2017 DCP Program at both Disney World and Disneyland is open!

Apply here:    Apply to the DCP now  

A Disney College Program participant’s wage will vary between $10.00 – $12.31 per hour, based upon the role that he/she is selected to perform.

Congratulations!  You’ve applied to the DCP and you’ve passed the first step Web Based Interview (WBI)!

Next, for the second step, you’ve gotten an invitation to set up a phone interview and you’re very nervous about it.  You’re wondering what to expect, maybe you’ve never even had a phone interview before.

Interview to my PI (phone interview).

Invitation for my PI (phone interview).

Here’s some tips on helping you pass the PI:

Our #1 Rule is Preparation!

We’ve put together a list of DCP phone interview questions below.  You will not be asked all of these questions – the interview will only last 20 minutes or so – and you might not be asked the exact question.  But, after reading the questions below, you’ll have a good feel for the kinds of question you’ll be asked.  Think about your answers, WRITE THEM DOWN, and practice them in front of a mirror until you are comfortable with your answer.

Our #2 Rule is SMILE!

Yes, even though you are interviewing over the phone and the recruiter can’t see you, they can tell when someone is happy and confident by the tone of their voice.  So, smile when you are being asked a question and when answering.  This isn’t a police interrogation!

So, get out your pencil and write down your answers:

#1:  Why are you interested in working for Disney and what interests you about the Disney College Program Internship?

Why do you want to do the Disney College Program?

How does working at Disney affect your future goals?

Are you working now?  Tell me about your current/last job.

What did you like/dislike about your current/last job?

Tell us about overcoming difficulties at your last job or at school.

Tell me about a time where you had an unhappy customer and how did you handle the situation?

What kind of work/role at Disney are you interested in?

What about the DCP Roles seems interesting or attractive to you?

Conflict resolution questions – how do you handle problems at work or school?

Have you ever lived with a lot of people?  Have you ever had to deal with roommate issues?  How did you resolve them?

How did you get along with your last boss?  Have you ever dealt with difficult customers or guests?

Do you have good people skills?

Tell me what your top roles are?

As a park greeter, you are the 1st person guests will see. How do you make sure to start their day off right?

What would you do in an emergency situation dealing with large crowds?

Are you comfortable working in different temperatures?  Heat, cold, rain, working outside, etc.

How would keep yourself motivated when you are going to be repeating the same speech over and over all day (safety speech, attractions loading speech, etc.)

What do you think Great Guest Service means?  Can you give an example from your job?

Will you have a car at the program?

Are you more interested in Walt Disney World or Disneyland?

Disney Look questions:  Do you have tattoos or piercings in visible locations like on your face or hands?

How would you handle a natural disaster (i.e., hurricane in FL, earthquake in CA)?

Do you have any questions for me?

More PI interview questions, specific to desired roles: DCP PI Questions

mickey-mouse-calling

Be ready!  No distractions, no outside noise, set aside at least 1/2 hour of uninterrupted time, have some paper and a pen nearby to write down comments and questions!

The  PI Interview Mistakes to Avoid:

Asking what Disney does – Study up on the Disney Parks and what roles are available for DCP interns.

Bad-mouthing anyone or being negative – Even if you have, or had, a terrible boss who is an idiot, do NOT speak negatively about them during the interview. If you work in a customer service job already, i.e., at McDonalds, do NOT speak negatively about paying customers!  Your DCP Recruiter doesn’t want to hire someone who comes off as a complainer.  These are the people most likely to talk bad about the DCP program after they start working at Disney.

Lying – Never lie in an interview about your past work experience or qualifications.

Not asking questions – An interview is a two-way street; you are interviewing about the DCP program as much as they are interviewing you. Ask good questions to determine whether this internship is a good fit for you.

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working together at DAK

Working together at DAK.

Two Girls and a Mouse Tale

   by Elly Collins & Caroline Collins

Ever wonder what it’s like to work for Disney???

We worked at WDW for a year in the Disney College Program and have written a book about what it’s like to be a cast member working for Disney.

We’ve included advice on how to successfully get into the DCP program, including some of the actual phone interview questions, how to have a successful internship, and how not self-term before your program ends. Our book is filled with lots of behind-the-scene stories of the magic of Disney. Available now at Amazon.com in paperback and Kindle formats. Published by Theme Park Press.

Book link on Amazon.com:  Two Girls and a Mouse Tale

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