Disneyspeak – How to Talk Like a Disney Cast Member

Welcome to the DCP Program!

Welcome to the DCP Program!

During your DCP internship, you’ll hear a lot of Disneyspeak, or Disney lingo, starting with talking to the Disney recruiters during the application process.

Disney loves acronyms, particularly those with three letters. Many popular acronyms assume the word “ride” is tacked on to the end of an attraction to get the right number of letters. Disney’s Animal Kingdom is “DAK” (pronounced like it rhymes with “pack”). Kilimanjaro Safaris is KSR, Dinosaur is DTR (adding t from “The” as well as the r from “Ride”), and The Great Movie Ride is GMR.

Since these don’t make pronounceable words, you just say the letters. If you work in the MK rotation that includes Aladdin, the Enchanted Tiki Room, and the Swiss Family Robinson Treehouse, you’re at ATT.

String enough of these together and it’s almost incomprehensible to someone who doesn’t work for Disney.

Here are a few more examples of Disneyspeak that you’re likely to hear during your DCP internship at the Parks:

Attraction – a park ride or show.

101 – An attraction is down.

102 – Attraction is working again.

Character – A Disney performer, i.e., Snow White.

CM – Cast Member, an employee of Disney.

CP – College Program intern working at Disney for a semester.

Costume – Cast Member’s uniform.

DAK – Disney Animal Kingdom, where Caroline works.

DCP – Disney College Program.

DDP – Disney Dining Plan.

DL or DLR- Disneyland resort in Anaheim, California.

Disney Point – Pointing guests in any direction with two fingers, your index and middle finger together.

DTD – Downtown Disney, where Elly works.  Now, Disney Springs!

DU – Disney University.

EHH – Extra Hours Hotline, i.e., picking up extra shifts anywhere.

EMH – Extra Magic Hours, extended park hours for certain guests.

EPCOT – Experimental Prototype Community of Tomorrow; but, for CPs it means: Every Paycheck Comes On Thursday!

ER – Early Release, when a CP is going home early before end-of-shift. (Lived for ERs!!)

Guest – A person visiting Disney.

MK – Magic Kingdom.

On stage – any area where a Cast Member might be seen by Guests.

Backstage – any area where a Cast Member can’t been seen by Guests.

PAC – Parade Audience/Access Control. (Caroline’s least favorite activity!)

The Hub – Online employee access to Disney employment info (work schedules, etc.)

ROS:  Release of Shift (emergency leaving, i.e., sick at work)

ADO:  Approved Day Off

WDW – Walt Disney World in Orlando, Florida.

Alpha Unit – First Responders, from calling 911.

Code H – Horse on Main Street left behind a deposit, need clean-up.

Code V – Guest has vomited somewhere, need clean-up.

Code White – Cremated remains sprinkled somewhere by a guest, need vacuum clean-up.

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At our book launch in Boulder, Colorado.

At our book launch in Boulder, Colorado.

Two Girls and a Mouse Tale

   by Elly Collins & Caroline Collins

Ever wonder what it’s like to work for Disney???

We worked at WDW for a year in the Disney College Program (Fall 2013/Spring 2014) and have written a book about what it’s like to be a cast member working for Disney.

We’ve included advice on how to successfully get into the DCP program, including some of the actual phone interview questions, how to have a successful internship, and how not self-term before your program ends. Our book is filled with lots of behind-the-scene stories of the magic of Disney.

http://www.amazon.com/Girls-Mouse-Tale-Elly-Collins/dp/1941500110/ref=sr_1_1?s=books&ie=UTF8&qid=1430687055&sr=1-1&keywords=two+girls+and+a+mouse+tale

Available now at Amazon.com in paperback and Kindle formats. Published by Theme Park Press.

***

Disneyspeak – How to Talk Like a Disney Cast Member

Welcome to the DCP Program!

Welcome to the DCP Program!

During your DCP internship, you’ll hear a lot of Disneyspeak, or Disney lingo, starting with talking to the Disney recruiters during the application process.

Disney loves acronyms, particularly those with three letters. Many popular acronyms assume the word “ride” is tacked on to the end of an attraction to get the right number of letters. Disney’s Animal Kingdom is “DAK” (pronounced like it rhymes with “pack”). Kilimanjaro Safaris is KSR, Dinosaur is DTR (adding “The” as well as “Ride”), and The Great Movie Ride is GMR.

Since these don’t make pronounceable words, you just say the letters. If you work in the MK rotation that includes Aladdin, the Enchanted Tiki Room, and the Swiss Family Robinson Treehouse, you’re at ATT.

String enough of these together and it’s almost incomprehensible to someone who doesn’t work for Disney.

Here are a few more examples of Disneyspeak that you’re likely to hear during a DCP internship and at the Parks:

Attraction – a park ride or show.

CM – Cast Member, an employee of Disney.

CP – College Program intern working at Disney for a semester.

Guest – The people visiting Disney.

Costume – Cast Member’s uniform.

DAK – Disney Animal Kingdom, where Caroline works.

DCP – Disney College Program.

DDP – Disney Dining Plan.

DL or DLR- Disneyland resort in Anaheim, California.

Disney Point – Pointing guests in any direction with two fingers, your index and middle finger together.

DTD – Downtown Disney, where Elly works.  Now, Disney Springs!

DU – Disney University.

EMH – Extra Magic Hours.

EPCOT – Experimental Prototype Community of Tomorrow; but, for CPs it means: Every Paycheck Comes On Thursday!

ER – Early Release, when a CP is going home early. (Lived for ERs!!)

MK – Magic Kingdom.

On stage – any area where a Cast Member might be seen by Guests.

Backstage – any area where a Cast Member can’t been seen by Guests.

PAC – Parade Audience/Access Control. (Caroline’s least favorite activity!)

WDW – Walt Disney World in Orlando, Florida.

The Hub – Online employee access to Disney employment info (work schedules, etc.)

101 – An attraction is down.

102 – Attraction is working again.

Alpha Unit – First Responders, call 911.

Code H – Horse on Main Street left behind a deposit.

Code V – Someone has upchucked somewhere, need clean-up.

Code White – Cremated remains sprinkled somewhere by a guest, need vacuum clean-up.

***************************************

working together at DAK

Working together at DAK.

Two Girls and a Mouse Tale

   by Elly Collins & Caroline Collins

Ever wonder what it’s like to work for Disney???

We worked at WDW for a year in the Disney College Program (Fall 2013/Spring 2014) and have written a book about what it’s like to be a cast member working for Disney.

We’ve included advice on how to successfully get into the DCP program, including some of the actual phone interview questions, how to have a successful internship, and how not self-term before your program ends. Our book is filled with lots of behind-the-scene stories of the magic of Disney. Available now at Amazon.com in paperback and Kindle formats. Published by Theme Park Press.

Book link on Amazon.com:

http://www.amazon.com/Girls-Mouse-Tale-Elly-Collins/dp/1941500110/ref=sr_1_1?s=books&ie=UTF8&qid=1430687055&sr=1-1&keywords=two+girls+and+a+mouse+tale

***

20 Things All DCP Alumni Have in Common

True!

True!

  1. As soon as your DCP program ends, you want to go back because you miss being able to pop over to a Disney theme park when you’re bored.
  2. You immediately start saving all of your money so you can book a Disney vacation ASAP.
  3. You spend the rest of your school breaks at Disney until you graduate.
  4. You are now the Disney expert among your family and friends, and everyone knows this.
  5. You start to annoy everyone because every story you tell starts, “This one time at Disney…”
  6. You know all of the words spoken by the ghost host in the Haunted Mansion, and you find yourself reciting them at random times of the day.
  7. You lose track of time in the evening because you no longer hear fireworks every night at 9 p.m.
  8. You’ve memorized the safety spiels of the monorail, the parking trams and every attraction, and you know them in both English and Spanish.
  9. You go through roller coaster withdrawal when you go longer than a month without riding Space Mountain, Big Thunder Mountain, or Expedition Everest.
  10. Without realizing it, you still point at everything using your two-finger Disney point.
  11. Every picture you post on #TBT is of you during your DCP Program.
  12. When anyone you know goes on a trip to Disney, you immediately like all of the photos they post online.
  13. When you tell your friends about the time when you were in Mexico, you forget that you now have to clarify that you mean Epcot, not the actual country.
  14. You can spot a Disney antenna topper a mile away, and get really excited when you see one on someone’s car back home.
  15. When your friends can’t come up with anything to do, you always suggest a Disney movie marathon.
  16. You’ve taken to listening Disney music whenever you’re in the car (with the volume all the way up so you can sing along).
  17. You use acronyms like WDW, DLR, DAK and TTC, and people look at you like you have five heads.
  18. You are way more inspired by Walt Disney quotes than anyone else.
  19. You rethink your whole career plan because you want to move back and work at Disney.
  20. When you go back to visit, you get overly emotional during Wishes because you feel like you’re home. 🙂

castle drawing (2)

A dream is a wish your heart makes….

(adapted from the DCP Blog:  https://disneyprogramsblog.com/20-things-all-disney-college-program-alumni-have-in-common/)

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working together at DAK

Working together at DAK.

Two Girls and a Mouse Tale

   by Elly Collins & Caroline Collins

Ever wonder what it’s like to work for Disney???

We worked at WDW for a year in the Disney College Program (Fall 2013/Spring 2014) and have written a book about what it’s like to be a cast member working for Disney.

We’ve included advice on how to successfully get into the DCP program, including some of the actual phone interview questions, how to have a successful internship, and how not self-term before your program ends. Our book is filled with lots of behind-the-scene stories of the magic of Disney. Available now at Amazon.com in paperback and Kindle formats. Published by Theme Park Press.

Book link on Amazon.com:

http://www.amazon.com/Girls-Mouse-Tale-Elly-Collins/dp/1941500110/ref=sr_1_1?s=books&ie=UTF8&qid=1430687055&sr=1-1&keywords=two+girls+and+a+mouse+tale

***

Things All Disney Cast Members Can Do

Working with my sister at the Animal Kingdom's Island Merchantile.

Working with my sister at the Animal Kingdom’s Island Merchantile.

So, you want to be a Disney Cast Member…

Every Disney Cast Member learns the basics of doing the ‘Disney Point’, navigating the Parks, and interacting with guests during their training. However, there are many other skills that Cast Members tend to pick up on the job. Things you might not consider to be terribly useful in everyday life often turn out to be very handy when you’re dealing with thousands of theme park guests on a daily basis.

Here’s a list of some of our talents that we learned after just a few days in our role:

1. Speaking in Acronyms
Cast Members love acronyms, particularly those with three letters. Many popular acronyms assume the word “ride” is tacked on to the end of an attraction to get the right number of letters. Disney’s Animal Kingdom is “DAK” (pronounced like it rhymes with “pack”). Kilimanjaro Safaris is KSR, Dinosaur is DTR (adding “The” as well as “Ride”), and The Great Movie Ride is GMR. Since these don’t make pronounceable words, you just say the letters.

If you work in the rotation that includes Aladdin, the Enchanted Tiki Room, and the Swiss Family Robinson Treehouse, you’re at ATT. String enough of these together and it’s almost incomprehensible to someone who’s not a Cast Member.

1 + 1 + 1 = ???

1 + 1 + 1 = ???

2. Counting the Number of People in a Group in Seconds
Sure, you always ask “how many,” but you also go into the grouper position knowing that a lot of people will get the answer wrong. Guests also like to answer with math problems like: “two here, and three behind me, and then a kid”, instead of just saying “5”.

Needless to say, it’s handy to have a good eye for figuring out which groups are together and determining how many are really with the guest in question.

OK!  Tall enough to ride this year...

OK! Tall enough to ride this year…

3. Judging Children’s Heights at a Glance
Any Cast Member who has worked at an attraction with a height restriction is sure to have a special talent for identifying children who fall under that height. Cast Members typically figure out where the height restriction falls on their own body. That way you know any child who comes past your waist is good to go, while those who are mid-thigh definitely need to be measured. This skill is handy on the job, but is awkward when you unconsciously eye up the kids in line with you when you’re riding attractions in your off time.

4. Sensing Nausea from Great Distances
Cast Members who work on attractions with motion sickness warnings tend to hone this skill particularly well, but the ever-present heat and humidity in Florida can make guests green at the gills just about anywhere.

After just a few weeks on the job, Cast Members can spot that glassy-eyed look from a distance. You always hope you can get to the guest before he has a hand over his mouth, so there’s at least a small chance of getting him to a restroom in time. (That rarely happens!)

5. Determining Any Nationality in Under a Minute
Cast Members get to meet guests from all over the world. After you’ve had some experience chatting up international visitors, you’ll notice some commonalities in dress and mannerisms. This skill has nothing to do with determining someone’s heritage, so skin color and facial features don’t really apply.

You can usually tell from someone’s choice of clothing or footwear where they’re from. If you can’t guess before talking to them, you’re sure to figure it out after you’ve heard their accent. Non-English speakers also seem to know certain English words that change depending on where they’re from.

The flag of Brazil

The flag of Brazil

6. Spotting Brazilian Tour Groups
Enought said.

Alice with Push the Trashcan (look him up!)

Alice with Push the Trashcan (look him up!)

7. Scooping Up Trash Without Missing a Step
Picking up stray pieces of trash on the ground is an essential Cast Member skill that goes all the way back to Walt himself. The ‘man behind the mouse’ was known to pick up litter in the streets of Disneyland to keep up the flawless appearance of his beloved Park.

Naturally, Cast Members are expected to follow suit. This skill is really handy anywhere, but it does get you some strange looks from your friends when you keep falling behind at the mall because you’re reflexively picking up every crumpled napkin you see.

Even after you leave Disney, you'll still find yourself doing the Disney Point!

Even after you leave Disney, you’ll still find yourself doing the Disney Point!

8. Pointing with Two Fingers
All pointing is always done with two fingers whether giving directions, leading the way, or answering guest’s questions.

Epcot Illuminations:  9:15pm!

Epcot Illuminations: It mus be 9:15pm!

9. Figuring the Time Based on the Sound of Fireworks in the Distance
Walt Disney World has at least three fireworks shows every night of the year. In certain spots on WDW property, you can even hear more than one. For example, Cast Members can often determine the time at night by figuring that if the wind is carrying the sound of Illuminations fireworks over from Epcot, it must be 9:15pm.

10. Guessing What a Guest Will Ask Before They Get the Question Out
In certain positions, a Cast Member’s whole role is to answer questions. Cast Members in guest relations, the greeter position of an attraction, front desk areas in the hotels, or stocking shelves in a gift shop all tend to get lots and lots of the same questions throughout the day.

After a while you pick up on what the guest is asking long before the question makes its way out. This is especially useful in cases where the guest himself doesn’t actually know what he’s asking. The literal answer to “When is the 3 o’clock parade?” is “3 o’clock”, but without the eye rolling.

All Cast Members are a part of Walt's living legacy.

All Cast Members are a part of Walt’s living legacy.

Adapted from Theme Park Tourist:  http://www.themeparktourist.com/features/20130917/14414/9-strange-things-cast-members-learn-do
******************************
We worked at WDW for a year in the Disney College Program (Fall 2013/Spring 2014) and have written a book about what it’s like to be a cast member working for Disney.
We included advice on how to successfully get into the DCP program, including some of the actual phone interview questions, how to have a successful internship, and how not self-term before your program ends. Our book is filled with lots of behind-the-scene stories of the magic of Disney.
Available now at Amazon.com in paperback and Kindle formats. Published by Theme Park Press.
http://www.amazon.com/Girls-Mouse-Tale-Elly-Collins/dp/1941500110/ref=sr_1_1?s=books&ie=UTF8&qid=1409410046&sr=1-1&keywords=Two+Girls+and+a+Mouse+Tale

Things Disney Cast Members Learn to Do

Things Disney Cast Members Learn to Do

(From Theme Park Tourist)

Working as a Cast Member helps you hone some unusual skills you might not get anywhere else.

Every Disney Cast Member learns the basics of doing the Disney ‘point’, navigating the Parks, and interacting with guests during their training. However, there are many other skills that Cast Members tend to pick up on the job. Things you might not consider to be terribly useful in everyday life often turn out to be very handy when you’re dealing with thousands of theme park guests on a daily basis. Here are some of the stranger things that Cast Members often learn to do.

1. Sense Nausea from Great Distances
Cast Members who work on rides with a motion sickness warning tend to hone this skill particularly well, but the ever-present heat and humidity in Florida can make guests green at the gills just about anywhere. After a few months on the job, Cast Members learn to spot that glassy-eyed look even from a distance. You always hope you can get to the guest before he has a hand over his mouth, so there’s at least a small chance of getting him to a bathroom in time.

2. Judge Children’s Heights at a Glance
Any Cast Member who has worked at an attraction with a height restriction is sure to have a special talent for identifying children who fall under that height. Cast Members typically figure out where the height restriction falls on their own body. That way you know any child who comes past your waist is good to go, while those who are mid-thigh definitely need to be measured. This skill is handy on the job, but is awkward when you unconsciously eye up the kids in line with you when you’re riding attractions in your off time.

3. Determine Any Nationality in Under a Minute
Cast Members get to meet guests from all over the world. After you’ve had some experience chatting up international visitors, you’ll notice some commonalities in dress and mannerisms. This skill has nothing to do with determining someone’s heritage, so skin color and facial features don’t really apply. However, you can usually tell from someone’s choice of clothing or footwear where they’re from. If you can’t guess before talking to them, you’re sure to figure it out after you’ve heard their accent. Non-English speakers also seem to know certain English words that change depending on where they’re from.

4. Figure the Time Based on the Sound of Fireworks in the Distance
Walt Disney World has at least three fireworks shows every night of the year. In certain spots on property, you can even hear more than one. Cast Members can often ditch the watch in the evenings and determine the time by figuring that the wind is carrying the sound of Illuminations over from Epcot, so it must be nine. Unfortunately, there aren’t many practical applications for this, so you just look a little strange cocking your head to one side and mumbling “ah, nine o’clock.”

5. Understand the Unique Language of Kids
If you’ve spent much time around small children, you’ve probably recognized that there are many things only parents seem to understand. What’s gibberish to an outsider often makes perfect sense to Mom or Dad…or to a seasoned Cast Member. The more popular words like characters’ names and certain attractions are easiest to pick out. The best Cast Members also know how to communicate with tots right on their level as well.

6. Count the Number of People in a Group in Seconds
Sure, you always ask “how many,” but you also go into the grouper position knowing that a lot of people will get the answer wrong. Guests also like to answer with math problems, like “two here, and three behind me, and then a kid.” Needless to say, it’s handy to have a good eye for figuring out which groups are together and determining how many are really with the guest in question.

7. Guess What a Guest Will Ask Before He Gets the Question Out
In certain positions, a Cast Member’s whole job is to answer questions. Cast Members in guest relations, the greeter position of an attraction, front desk areas in the hotels, or stocking shelves in a gift shop tend to get lots and lots of questions. After a while you pick up on what the guest is asking long before the question makes its way out. This is especially useful in cases where the guest himself doesn’t actually know what he’s asking. The literal answer to “Where’s Disney World?” is “Right here…all around you…you’re IN IT.” But most guests are actually referring to the Magic Kingdom when they ask this, which changes things drastically.

8. Speak in Acronyms
Cast Members love acronyms, particularly those with three letters. Many popular acronyms assume the word “ride” is tacked on to the end of an attraction to get the right number of letters. Disney’s Animal Kingdom is “DAK” (pronounced like it rhymes with “pack”). Kilimanjaro Safaris is KSR, Dinosaur is DTR (adding “The” as well as “Ride”), and The Great Movie Ride is GMR. Since these don’t make pronounceable words, you just say the letters. If you work in the rotation that includes Aladdin, the Enchanted Tiki Room, and the Swiss Family Robinson Treehouse, you’re at ATT. String enough of these together and it’s almost incomprehensible to someone who’s not in the know.

9. Scoop Trash up Without Missing a Step
Picking up stray pieces of trash on the ground is an essential Cast Member skill that goes all the way back to Walt. The man behind the mouse was known to pick up litter in the streets of Disneyland to keep up the flawless appearance of his park. Naturally, Cast Members are expected to follow suit. This skill is really handy anywhere, but it does get you some strange looks from your friends when you keep falling behind at the mall because you’re reflexively picking up every crumpled napkin you see.

10. Point with Two Fingers
All pointing is always done with two fingers whether giving directions, leading the way, or answering guest’s questions.

whatsthepoint

Useful or not, the skills and habits you pick up as a Cast Member are many as they are varied! 🙂

balloons